Learn how to submit and track support tickets in PackWares CMS. Get help from our support team with detailed requests.

Accessing Help & Support

Step 1: Find Help Link

Find the Help link in the footer on any page.

Step 2: Click on Help

Click on Help to open the support panel.

Step 3: Get Help & Support

Click on Get Help & Support to create a new ticket.

Creating a Support Ticket

Step 4: Select Category

Select the category for your support request.

Step 5: Fill in Details

Fill in the basic details of your request.

Step 6: Share More Details

Provide detailed explanations to help us understand your requirement better.

Step 7: Select Priority

Select the priority level for your request.

Adding Attachments

Step 8: Add Attachments

You can add attachments to help explain your issue:

Capture Screenshot — Automatically captures the current view
Upload Image — Attach additional images as reference
Start Screen Recording — Record your screen with audio

Note: Maximum file size is 5MB.

Step 9: Start Screen Recording

Record your screen with audio to show us exactly what's happening.

Step 10: Screen Recording Popup

On the popup, click on Screen Recording to begin.

Step 11: Stop Recording

Once you are done, click Stop Recording to end the recording.

Step 12: Preview Recording

Preview your recording before submitting.

Submitting and Tracking

Step 13: Submit Request

Click Submit Request to send your support ticket.

Step 14: Track Your Ticket

Click on Help & Support to find and track your ticket.

What's Next?

After submitting a ticket:

Track ticket status
Receive email updates
Add additional comments if needed

Support Tickets