Frequently Asked Questions
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General Questions
What is Packwares CMS?
Packwares CMS is a specialized business management platform designed for the corrugated packaging industry. It helps packaging manufacturers and sourcing companies streamline their operations, improve efficiency, and grow their business.
Who should use Packwares CMS?
Corrugated box manufacturers looking to digitize their operations, packaging sourcing companies managing multiple suppliers, small to large packaging businesses wanting to scale efficiently, and companies tired of managing quotations and costing in spreadsheets.
How is this different from using Excel or generic software?
Unlike spreadsheets, Packwares CMS provides industry-specific calculations that ensure accuracy, automated workflows that save time, multi-user collaboration without version conflicts, professional quotation generation, and real-time business insights.
Do I need technical knowledge to use this platform?
No, the platform is designed for business users. If you can use email and basic web applications, you can use Packwares CMS.
For Manufacturing Companies
How will this help my packaging business?
Save Time: Convert inquiries to quotations 10x faster. Reduce Errors: Automated calculations eliminate manual mistakes. Win More Deals: Professional quotations impress customers. Track Everything: Never lose track of customer requirements. Scale Easily: Add team members as you grow.
What can I manage through the platform?
Customer information and interactions, box specifications and requirements, cost calculations with accurate pricing, professional quotations, deal pipeline from inquiry to order, and team collaboration on deals.
How long does it take to get started?
All this can be done in the same day! Set up your organization profile, add your first customers, and create your first quotation - most businesses are fully operational within hours.
Can my team use this together?
Yes! Multiple team members can work simultaneously without conflicts. Each person can have their own login with appropriate access levels.
Will my customers see a difference?
Absolutely! Your customers will receive professional PDF quotations, faster response times, accurate pricing, consistent communication, and better service overall.
How does the costing calculator work?
The costing system uses box dimensions, material specifications (paper grades, GSM, flute types), process costs (printing, die-cutting, pasting), and industry-standard formulas to automatically calculate accurate pricing.
How do I respond to RFQs from sourcing organizations?
Go to RFQ Inbox in the Network section, review pending RFQs from connected sourcing organizations, click Submit Quote on relevant RFQs, enter your best price and delivery terms, then submit your quotation.
For Sourcing Companies
How does this help sourcing organizations?
Compare Easily: Get quotes from multiple manufacturers in one place. Save Time: Send RFQs to many suppliers at once. Make Better Decisions: Compare prices and delivery times side-by-side. Build Networks: Manage your manufacturer relationships efficiently. Ensure Quality: Work with verified manufacturers.
What's the RFQ process like?
1. Create your requirement specifications. 2. Select manufacturers from your network. 3. Send RFQ with one click. 4. Receive and compare quotations. 5. Award to the best supplier.
How do I find manufacturers?
You can invite manufacturers you already work with to join your network. Once connected, you can send them RFQs directly through the platform.
How is costing different for sourcing organizations?
Sourcing organizations use costing to estimate costs before sending RFQs, validate manufacturer quotations, compare pricing across suppliers, and understand cost breakdowns for negotiation.
How do I evaluate manufacturer quotations?
The comparison feature shows price comparisons with best price highlighted, delivery timelines with fastest highlighted, manufacturer ratings and history, previous order performance, and side-by-side specification compliance.
Getting Started
How do I sign up?
Visit our website and click "Sign Up". Choose whether you're a manufacturer or sourcing company, enter your basic details, and you're ready to go.
Is there a free tier?
Yes! You get 1 free user with full CRM access forever. No credit card required. You can upgrade to add more users or modules when your business grows.
What if I need help?
We provide step-by-step guides in our Knowledge Base, email support for all users, video tutorials for common tasks, and in-app help documentation.
How secure is my business data?
Your data is encrypted and secure. Only you and your authorized team can access it. We perform regular backups and we never share your data with competitors.
Billing & Pricing
How does pricing work?
We offer simple per-user pricing with a free tier. Start free with 1 user and CRM module forever. Paid plans start from 3 users at ₹333/user/month for CRM. Add modules like Inventory, Planning, Production, and QDI at ₹250/user/month each. Pay annually and save 17% (2 months free).
What is included in the free tier?
1 user gets full access to the CRM module forever - no credit card required. This includes customer management, deal tracking, quotation creation, activity logs, and team collaboration features.
What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and bank transfers. For annual plans, we also offer invoice-based payments for businesses.
Can I upgrade or downgrade my plan?
Yes, you can upgrade anytime and changes reflect immediately. Downgrades take effect at the start of your next billing cycle. You can add users or modules as your business grows.
Features & Functionality
Can I customize quotation templates?
Yes, quotations include your company branding, terms, and can be customized to match your business style.
Is there a mobile app?
The platform works on mobile browsers, though we recommend using a desktop for the best experience when doing detailed work.
What flute types are supported?
The system supports standard flute types including A Flute (5mm), B Flute (3mm), C Flute (4mm), E Flute (1.5mm), BC Flute (5-ply), and custom combinations.
How do I handle different box styles?
The system supports multiple design types including Regular Slotted Container (RSC), die-cut boxes, full overlap slotted container, and custom designs with specific formulas.
Data & Privacy
Who owns my data?
You own all your business data. We're simply providing the platform to manage it.
Do you share data with third parties?
No, we never share your business data with third parties or competitors.
Is the platform compliant with data regulations?
Yes, we comply with GDPR requirements, Indian data protection laws, industry-standard security practices, and conduct regular security audits.
Support
How do I get support?
Check our Knowledge Base for instant answers, email our support team, or request a callback for complex issues.
What are support hours?
Our support team is available during business hours (Monday-Saturday, 9 AM - 6 PM IST).
What's the typical response time for support?
Critical issues: Within 4 hours. General queries: Within 24 hours. Feature requests: Acknowledged within 48 hours.
Common Concerns
Is this suitable for small businesses?
Yes! The platform scales with your business. Start small and grow at your own pace.
Can I try before committing?
Yes! Start free with 1 user and full CRM access forever. No credit card required. Explore all CRM features without any commitment, and upgrade only when you need more users or modules.
What makes you different from competitors?
We focus exclusively on the corrugated packaging industry with features designed specifically for your business needs, not generic solutions.
Still Have Questions?
Our team is here to help. Reach out to us and we'll get back to you as soon as possible.