Privacy Policy

Packwares ("us", "we", or "our") operates the Packwares website and application (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.

1. Information We Collect

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include:

Email address
First name and last name
Phone number
Company name and address
GST number (for Indian businesses)

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This may include:

Your computer's Internet Protocol address (IP address)
Browser type and version
Pages of our Service that you visit
Time and date of your visit
Time spent on those pages
Unique device identifiers

Business Data

When you use our Service, you may input business-related data including:

Customer and vendor information
Order details and specifications
Inventory and product data
Pricing and costing information
Production schedules

2. How We Use Your Information

Packwares uses the collected data for various purposes:

To provide and maintain our Service
To notify you about changes to our Service
To provide customer support
To gather analysis or valuable information to improve our Service
To monitor the usage of our Service
To detect, prevent, and address technical issues
To send you updates, newsletters, and marketing communications (with your consent)

3. Data Storage and Security

Your data is stored on secure cloud servers. We implement industry-standard security measures including:

SSL/TLS encryption for all data transmission
Encrypted database storage
Regular security audits
Access controls and authentication
Regular data backups

While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. No method of transmission over the Internet or electronic storage is 100% secure.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:

Service Providers: We may employ third-party companies to facilitate our Service (e.g., payment processors, cloud hosting)
Legal Requirements: If required by law or in response to valid requests by public authorities
Business Transfers: In connection with any merger, sale, or acquisition of company assets
With Your Consent: For any other purpose with your explicit consent

5. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Types of cookies we use:

Essential Cookies: Required for the Service to function properly
Analytics Cookies: Help us understand how visitors interact with our website
Preference Cookies: Remember your settings and preferences

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

6. Third-Party Services

Our Service may contain links to other sites that are not operated by us. We use the following third-party services:

Google Analytics: For website analytics and usage tracking
Chatwoot: For live chat support
Payment Gateways: For processing subscription payments

We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Your Rights

You have the following rights regarding your personal data:

Access: Request access to the personal data we hold about you
Rectification: Request correction of inaccurate personal data
Erasure: Request deletion of your personal data
Data Portability: Request a copy of your data in a machine-readable format
Objection: Object to processing of your personal data
Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

8. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

When you request account deletion, we will delete your personal data within 30 days. Some data may be retained in backups for up to 90 days.

9. Children's Privacy

Our Service is not intended for use by children under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: support@packwares.com
By visiting the contact page on our website